Consulting and Managed Experience Services
We transform your business by consolidating your data, modernizing your processes, and upskilling your people.
Data Realization
Data and people are your most valuable assets. Work doesn't happen without the other and they are both inextricably tied together. Realizing benefits quickly from this relationship and iterating quickly is vital and the foundation for all else that follows.
To that end a Unified Data Platform provides this foundation. Repaper can assess and optimize your existing data operations, and design and build a new platform that is modern, integrated, open and consumable.
Data Strategy Consulting
Develop comprehensive data strategies aligned to business goals. This includes identifying key data sources, governance policies, technology infrastructure, analytics capabilities, and staffing needs. The consultants use methodologies like the Data Value Realization Framework to guide clients.
Data Architecture & Engineering
Designing, building, and managing the platforms and pipelines that collect, store, govern, protect, integrate and prepare data for analytics and decision-making. Services include integrated data platforms, master data management, data security, data integration, and metadata management.
Data Science & Advanced Analytics
Leveraging data science techniques like machine learning, AI, optimization, simulation, and natural language processing to tackle complex business challenges through data modeling and prototypes. Data scientists then handoff production models to engineering.
Organizational Enablement
Ensuring people and processes are enabled to work effectively with data. This means upskilling employees, changing siloed cultures around data, clarifying decision rights, and implementing agile methodologies to encourage data-driven thinking and collaboration.
Process Optimization
Process Optimization refers to the practices and technologies that drive efficiency, consistency and automation of business processes. Key focus areas include process standardization, integration, automation and continuous improvement.
Repaper brings together capabilities in process analysis, simulation, automation technologies and data-driven insights to drive ongoing advances in process optimization, efficiency and digital transformation for competitive operations.
Process Discovery & Analysis
Leveraging process mining technology to analyze and visualize processes based on system event log data. Quantifying process variants, waste, bottlenecks and non-compliance issues. Feeds detailed understanding of current state.
Process Modeling & Re-engineering
Using process modeling and simulation tools to analyze and redesign improved processes that are streamlined, consistent, digitized, and optimized for automation opportunities. Models desired future state enabling transformation.
Intelligent Automation
Implementing automation through technologies like Robotic Process Automation (RPA), workflow/BPM platforms, low code application development, and content intelligence like data capture. Increasing speed, accuracy, compliance and productivity through automation.
Automation Strategy & Governance
Developing roadmaps, use cases, pipelines, CoEs, and ongoing governance models to scale automation across the enterprise. Ensuring sustainability with maintenance, exceptions handling monitoring and continuous improvement programs.
Process Mining & Task Mining
Continuously monitoring processes and employee desktop actions using process mining and task mining tools to ensure ongoing optimization, find variants, minimize waste and highlight new automation opportunities through AI power pattern recognition.
Experience Innovation
The way in which we interact with technology is rapidly evolving. The age of the 'app' is quickly fading and companies can capitalize on their data and human investments more directly with prompt driven, UI-light tools.
Drive rapid and responsible adoption of AI generation for next-gen CX and EX innovations and experiences.
Strategy Consulting
CX Strategy
Defining what values and behaviors will differentiate customer experiences as well as metrics to track experiences. Conducting journey mapping workshops and CX diagnostic assessments of current systems, processes and culture. Developing innovation plans and roadmaps aligned to strategy.
EX Strategy
Running employee experience workshops and diagnostics to uncover friction points and opportunities to improve employee satisfaction, productivity, and advocacy. Includes establishing EX metrics, goals, best practices, and governance.
Applied AI and ML Strategy & Design
Drive transformative change for businesses by leveraging natural language processing and predictive analytics. Organizations gain insights from data that enable more informed decision-making, faster and more reliably.
Generative AI Strategy & Design
Guiding clients on best strategies to leverage LLMs for use cases across CX and EX, from chatbots to content generation. UX design of conversational interfaces and workflows integrating LLMs. Design thinking around the role of generative AI in human-AI collaboration for EX and CX.
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Conversational AI Development
Leveraging LLMs to develop next-generation Natural Language Processing scripts and dialogue managers for CX chatbots, virtual assistants, and self-service applications. Initial bot training then continuous learning and monitoring.
Full development and ongoing operations of LLM-based CX and EX applications, content engines, search, analytics, personalization, process automation and agent assist functions. Using MLOps to deploy models then monitor and update them.
Governance, Explainability & Responsible AI
Implementing model governance, monitoring bias, ensuring explainable AI models, and providing transparency into LLM CX recommendations and actions so humans maintain appropriate accountability and control. Advance responsible AI practices.
Start small and future proof your organization by learning to rapidly leverage innovation.
Data Readiness Assessment
AI competency assessment
Employee skill gap assessment
Risk assessment and mitigation strategies
Formation of Center of Excellence for cross functional collaboration, monitoring and governance
Let's Talk
Better experiences begin with a simple conversation. We believe each and every conversation is a learning experience and has value.
Let's talk about how we can build better experiences for your business.
No pressure and no expectations.