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We are technologists and operators that build for today, while being mindful of tomorrow

Decades of experience driving and delivering value with data collection, process optimization and applied AI/ML.

We don't follow the crowd. We were early, really early building Automation. We brought Task Mining to market when everyone else was focused on Process Mining. We obsess over foot work and fundamentals like Data Collection and Information Architecture because only then can we capitalize on our biggest ideas.

We are operators, technologists, engineers, data specialists and have worked together across three companies spanning emerging technology, customer experience and service delivery. We are endlessly curious, active listeners and driven to be in front of what comes next. We THINK BIG, but always take care to focus on the details. The result is a pragmatic approach to innovation that drives change and encourages growth.

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Todd Sherin

Founder

Our Story

15 years and 3 companies in the making. We are Customer and Employee Experience experts providing Consulting and Managed Services.
1
2009
The journey begins. We launched our first services company focused on delivering exceptional Customer Experiences.
2
2017
The journey continues. We built IAP, the Intelligent Analytics and RPA Platform to measure employee activity and prioritize the Employee Experience
3
2023
Here we are today. Experts on both Customer and Employee experience, Process Optimization and put it all together to provide Experience Services.

Impact by the numbers. Serving 60+ clients.

1M+

Customer Experiences

100K+

Employee Experiences

Our Values

We are experience engineers who build for today while preparing for tomorrow. Our deep expertise in automation, AI, analytics, and human augmentation sets us apart from traditional IT services firms. We obsess over the fundamentals to innovate pragmatically, challenging conventions to drive meaningful outcomes for our clients. Our differentiation is a relentless focus on maximizing the human potential of teams through technology.
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Innovation

Innovation

We are forward-thinking and embrace new technologies to stay ahead of the curve. We challenge conventions to find better ways.
Expertise

Expertise

We value deep skills and specialist knowledge. Our experience allows us to provide unique capabilities.
Thought Leadership

Thought Leadership

We shape and define the managed services space through our ideas and actions. We aim to lead and educate.

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Collaboration

Collaboration

We work together across teams and roles. Our collective expertise makes us more than the sum of our parts.
Pragmatism

Pragmatism

We have big ideas but stay grounded in practical execution. We focus on what works.
Curiosity

Curiosity

We are lifelong learners, always exploring and asking questions. Our curiosity drives us to uncover insights.

Let's Talk

Better experiences begin with a simple conversation. We believe each and every conversation is a learning experience and has value.
Let's talk about how we can build better experiences for your business. 
No pressure and no expectations.